Return/Refund Policy

The Gold Q offers a 30 day 100% "LOVE IT" guarantee - if you don't love our product, return it for a full refund or product credit.

Here’s how to do it:

  1. Email us at to obtain a RMA (return merchandise authorization) number.  Include that RMA number on the outside and inside of the box.

  2. Ship the product back to us at:

    The Gold Q
    7202 East Cave Creek Rd
    Suite 8D
    Carefree Arizona, 85377
    United States

Confused?  No worries - just call us at  212.564.9959 and we'll have one of our team members take care of you!